White-Glove Delivery Service
Furniture Direct shoppers receive complimentary same-day delivery for in-store placed orders. If you’re within our delivery area, which includes Dade, Broward, Palm Beach, and Martin County, you can also specify a specific time for your home delivery (for an added cost).
Orders placed on SayNoToRetail.com are typically ready to leave our Distribution Center within 48 hours of payment verification, provided the selected items are in stock. Out of state customers can expect their delivery between 10 to 15 business days after the order has been processed.
For all orders, our delivery team will contact you to confirm your chosen delivery date. Please, be available on the confirmed date to ensure timely delivery. To reschedule your delivery date, please contact Customer Care at (561) 717-0800. All delivery windows are dependent upon road, traffic, and weather conditions. We reserve the right to reschedule any delivery in the event it becomes necessary.
Track your Furniture’s Delivery
All Furniture Direct and SayNoToRetail.com deliveries are confirmed with the customer before the items are loaded onto the delivery truck. A Delivery Professional will re-confirm the time of delivery one hour prior to arrival. We provide tracking numbers for deliveries shipped via FedEx, UPS, or USPS.
In-Store & Warehouse Pick-ups
Pick-up is available from one of our local distribution centers, Monday through Friday, 11 AM to 4 PM.
Please, keep the following in mind when picking up your order:
- Customers must provide a safe and adequate vehicle to transport their merchandise.
- Customers picking up orders will need to present the Paid Invoice at the time they pick up their merchandise.
- Merchandise will not be released without a Paid Receipt.
- Furniture Direct assumes no responsibility for damage to furniture, auto, or other property nor for personal injury that may occur as a result of unsafe loading or assembly.
- All pick-ups are by appointment only. You may schedule to pick up your order on Monday – Saturday between 10:00 AM to 6:00 PM.